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Terms And Policy

Standard Delivery Services

We ship most orders via standard delivery service. Please allow 2 to 3 weeks for delivery upon shipping. Certain furniture and other items may take 4 to 10 weeks and if ordered with other items will arrive separately. Items that require us to ship separately will not incur additional delivery charges. You will receive an order confirmation within 24-48 hours, next your credit card will be charged and the shipping date set. Additional freight charges may apply to some large and heavy items. If this pertains to your item we will notify you of the amount for approval before processing your credit card. Please see below for shipping rates, delivery options, and furniture delivery details. Please contact us with any further questions at 212-213-2830.

Standard In-Home Delivery Service

Products designated for this delivery service will arrive in 2 to 3 weeks or 4 to 10 weeks in most metropolitan areas. The item will be brought into your home and placed in your room of choice; packaging material will not be removed. When ordering, please provide a daytime phone number to schedule a delivery appointment.

White Glove Delivery Service

Products designated for this service will arrive 2 to 3 weeks or 4 to 10 weeks in most metropolitan areas. The item will be brought into your home, inspected and placed in your room of choice; packaging material will be removed. When ordering, please provide a daytime number to schedule a delivery appointment.

Payment Methods

American Express, Visa, MasterCard

Back-Orders

We make every effort to display the most current and accurate product inventory information. In the event that a product availability date changes, we will notify you via email or mail. Please contact us for additional information.

Return, Cancellation & Damage Policy

Contact us at 212-213-2830 to discuss all returns, cancellations and any damages to furniture and non-furniture items. Furniture and non-furniture, in its “as new” condition may be returned or exchanged within 30 days of delivery. You must obtain a Return Merchandise Authorization Form from us before returning all items. You may obtain an RMA by emailing info@studiomixltd.com or calling us at the number above. Proof of purchase is required for a full refund. All returns are at your expense and will not be arranged by Studio Mix, unless the goods are received damaged. If an item arrives damaged, notify us immediately so, we may work with you to return, replace, refund or credit the merchandise. If we have not been notified of damaged goods within 7 days of your receipt, we will not pay the return shipping cost. Please take a photo of any damage and save the packaging. Shipping rates will not be refunded in the event of a return. Please pack your return securely in its original packaging and be sure to ship via insured common carrier such as, USPS, UPS or Fed Ex Ground. Retain your shipping receipt for your records. Your credit card will be refunded after the returned merchandise has been received. Customers should measure entryway and access points prior to ordering to avoid delivery problems. Furniture that is refused because it doesn’t fit will be refunded in merchandise or store credit only.

Custom Ordered Items

Custom ordered merchandise is custom made upon order and is non-cancellable, non-returnable and non-refundable.

To The Trade

Studio Mix offers a trade discount of 20% for design professionals

PRIVACY POLICY

When you place an order with Studio Mix your personal information and credit card information is kept private. We use the information we collect from you to process orders and to provide a personalized shopping experience. We do not sell or disclose any information that identifies you to a third party.

What information does Studio Mix collect?

When you purchase through our Site, we collect your name, billing address, phone number, e-mail address, and credit card information to process your order.
We use cookies, a feature of your Internet browser, that assigns identification to your computer. The unique user ID contained within your cookie automatically identifies your computer (but not you) to our servers. Cookies by themselves cannot be used to find out the identity of any user, but may correlate with identity information in our log files. You can decline cookies through your browser preference options. However, you may not be able to use some of our services properly as a result.
We collect the IP addresses of visitors to our Site, and collect aggregate information about the use of our Site.

How do we use the information we collect?

Primarily, we collect Data to process and fulfill your orders and to notify you of the status of your orders. With your permission, we send targeted marketing information, special product offers or other information that we truly believe might interest you. In every e-mail, there are instructions on how to unsubscribe and avoid receiving any future e-mails from us. Please see the Opt Out section below.

Communications from Studio Mix to you

With your permission we may contact you by e-mail in response to customer service questions, to address problems affecting your use of the Site, to send you confirmation messages or to send you customized promotions.

With whom does Studio Mix share information?

We do not share Data with third parties unless we believe in good faith that the law or legal process requires it to protect the rights or property of Studio Mix or of others, or as otherwise described in this privacy policy.

How is your information protected?

Studio Mix has many levels of security efforts in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system and by the policies and processes of our large, publicly traded shopping cart partner.

Opt-out policy

If you don't want marketing e-mails from us, follow the instructions at the bottom of any marketing email sent by us to remove yourself from our mailing list. Correcting and updating your information Users of our Site are able to modify their account information, such as shipping and billing addresses, each time they place an order with us.

Correcting and updating your information

Users of our Site are able to modify their account information, such as shipping and billing addresses, each time they place an order with us.

Links to other sites

StudioMixLtd.com contains links to other sites not affiliated with Studio Mix. These sites have their own policies and practices with respect to online privacy, and we cannot be responsible for the privacy practices of unaffiliated web sites.

Contact information

If you have any questions about this Privacy Policy or about Studio Mix’s information collection practices, please contact us at info@studiomixltd.com.